Flagship engagement

Operations Scorecard Design

A done-for-you scorecard built around one logistics coordinator desk — lane punctuality, dwell, exceptions, and handoff clarity.

Logistics coordinator reviewing printed lane scorecards at a Bangkok operations desk

Who it is for

Logistics coordinators, shift leads, and operations managers who need a single shared view of desk performance.

Result

A working operations scorecard with agreed measures, source notes, and a weekly review rhythm the desk can run without outside help.

Included

  • Discovery interviews with coordinators and shift leads
  • Measure selection for lanes, dwell, exceptions, and handoffs
  • Visual layout for wall boards and desk binders
  • Source mapping from existing trip sheets and WMS extracts
  • Two coaching sessions on the weekly review cadence

Outside this scope

  • Software licences or system integrations
  • Ongoing payroll or HR reporting
  • Warehouse floor redesign

How the work unfolds

  1. Desk walkthrough and document review
  2. Measure shortlist with the coordinator team
  3. Draft scorecard and source notes
  4. Pilot week on live shifts
  5. Handover and coaching
Format
On-site and remote engagement
Duration
3–5 weeks
Location
Bangkok desks and regional Thai freight hubs
Provider
Senior scorecard advisor with Thai freight desk experience
Preparation
Share two weeks of trip sheets, exception logs, and the current shift handover template.
Constraints
Engagements focus on one desk or one corridor at a time for clear ownership.
Pricing basis
From THB 85,000 per desk engagement

Request a desk briefing on the contact form.

Request this engagement